7C Game Privacy Policy

1Introduction

7C Game ("we", "us", "our") is committed to protecting the personal information of everyone who uses the platform at 7cgame.onl. This Privacy Policy explains what data we collect from you, the reasons we collect it, how it is used, and the choices you have regarding your own information.

This policy applies to all users of the 7C Game website and mobile app (Progressive Web App) — whether you are browsing as a guest, have registered an account, or are an active player. By using any part of the 7C Game platform, you confirm that you have read and understood this Privacy Policy.

We take a straightforward approach to privacy — collect what is necessary, protect it properly, and give you real control over it. If you have questions that are not answered here, you can reach us through the contact details provided at the end of this policy.

2Data We Collect

The personal data we collect falls into three broad categories — information you give us directly, information generated by your use of the platform, and information received from trusted third-party partners.

We do not collect full payment card numbers directly. Card transactions are handled by our payment processor partners, who are PCI-DSS compliant. We receive only a masked reference to confirm the transaction.

3How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not use your data in ways that go beyond what is reasonably expected when you sign up for and use an online gaming platform. The main purposes are:

• Account Management: Creating and maintaining your player account, processing logins with OTP verification, and managing your profile settings.
• Payment Processing: Executing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card methods, and maintaining a record of all transactions.
• Identity Verification: Confirming that you meet the age requirement of 18+ and that withdrawals are sent to the correct, verified account holder.
• Fraud and Security: Monitoring for suspicious activity, detecting duplicate accounts, and protecting both you and the platform from fraudulent transactions.
• Platform Improvement: Analysing how players use the platform to improve game selection, navigation, load times, and the overall experience.
• Customer Support: Using your account history and communication records to resolve queries and disputes effectively.
• Promotions and VIP: Applying bonuses, cashback, and VIP rewards to your account based on your activity — provided you have not opted out of such communications.
• Legal Compliance: Retaining transaction records and account data for as long as required by applicable financial and anti-money laundering obligations.

We do not use your data to build advertising profiles for sale to third parties. We do not share your gaming activity with employers, credit agencies, or government bodies except where legally required to do so.

4Legal Basis for Processing

We process your personal data on the following legal grounds depending on the specific activity involved:

• Contract Processing necessary to fulfil our agreement with you — operating your account, processing payments, and providing access to games.
• Legitimate Interest Fraud detection, platform security, and service improvement activities where our interests do not override your rights.
• Legal Obligation Retaining financial records, conducting identity verification, and cooperating with anti-money laundering requirements.
• Consent Sending you promotional communications and personalised offers — you can withdraw this consent at any time.

5Data Sharing

7C Game does not sell, rent, or trade your personal data. We share information only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: To complete deposits and withdrawals, we share necessary transaction details with our payment partners (JazzCash, Easypaisa, Raast, and banking partners). These partners process data under their own privacy and security standards.
• Identity Verification Providers: Where required for KYC checks, document data may be shared with a third-party verification service operating under strict data handling obligations.
• Game Providers: The game studios whose titles are available on 7C Game may receive anonymised or pseudonymised session data (such as bet counts or session length) for the purpose of game performance monitoring. They do not receive your name, CNIC, or payment details.
• Technical Infrastructure: We use cloud hosting and content delivery services to run the platform. These providers store and process data on our behalf and are contractually bound to handle it securely.
• Legal Authorities: We may disclose account or transaction data to law enforcement or regulatory bodies if required to do so by a valid legal order. We will notify you of such disclosures where we are legally permitted to do so.

Any third party that receives your data on our behalf is required to process it only for the stated purpose, maintain appropriate security standards, and not use it for their own unrelated commercial purposes.

6Cookies and Tracking

7C Game uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and analyse how users interact with the site.

We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with ad networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features.

7Data Retention

We retain your personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. The following general guidelines apply:

• Active account data is retained for the lifetime of your account plus a reasonable period thereafter in case of disputes.
• Financial transaction records — including PKR deposit and withdrawal history — are retained for a minimum of five years in line with standard financial record-keeping practices.
• Identity verification documents are retained for as long as your account is active and for a period following account closure as required by anti-money laundering obligations.
• Support communications are retained for up to two years from the date of the last interaction.
• Technical and usage logs are retained for up to twelve months and then deleted or anonymised.

8Security Measures

Keeping your data secure is a core responsibility that we take seriously. 7C Game employs a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure.

• All data in transit between your browser or app and our servers is encrypted using SSL/TLS protocols.
• Sensitive data at rest — including identity documents and financial references — is stored using encryption.
• Account access is protected by password requirements and OTP verification via your registered mobile number.
• Our team undergoes training on data handling best practices and access to personal data is restricted on a need-to-know basis.
• We regularly review our security infrastructure and apply patches and updates to address known vulnerabilities.

While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, contact our support team immediately so we can take action to secure your account.

9Your Rights

You have meaningful rights over the personal data that 7C Game holds about you. These rights include:

• Right of Access: You can request a copy of the personal data we hold about your account.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Right to Erasure: You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations that apply.
• Right to Restrict Processing: In certain circumstances, you can ask us to pause processing of your data while a concern is being investigated.
• Right to Data Portability: You can request your account data in a structured, commonly used format.
• Right to Object: You can object to processing based on legitimate interests, and you can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team through live chat within your account or via the email address shown in the footer of this page. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing certain requests to protect your account security.

10Children's Privacy

7C Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on 7C Game requires users to confirm they are 18 years of age or older, and identity verification checks are in place to support this.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to close the associated account and delete the data involved, subject to any legal retention obligations.

Parents and guardians who believe a minor may have accessed 7C Game using their device or account details should contact our support team immediately. We will act on such reports promptly.

11Third-Party Services

The 7C Game platform integrates with third-party services to deliver certain features — including game content from studio partners, payment processing via JazzCash, Easypaisa, Raast, and banking partners, and technical infrastructure services. Each of these partners operates under its own privacy policy and data handling standards.

Links or references to related 7C Game pages (such as the Responsible Gaming page or our FAQ) remain within our own platform and are covered by this policy. We do not link to external websites, and this policy does not extend to any third-party website you may choose to visit independently.

When we select third-party partners, we carry out due diligence on their security standards and data handling practices. We use contractual arrangements to ensure they process your data appropriately and do not use it beyond the scope of the services they provide to us.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active registered players via their account notification area.

We encourage you to review this policy periodically. Continued use of the 7C Game platform after changes have been published constitutes your acknowledgement of the updated policy. If you disagree with significant changes, you may close your account by contacting our support team.

13Contact and Complaints

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with our support team. You can reach us via live chat within your account, or by emailing us at the address shown in the footer of this page.

When contacting us about a data request or privacy concern, please include your registered mobile number or account username so we can locate your account and respond efficiently. We take all privacy-related queries seriously and aim to respond within a reasonable timeframe.

For broader platform queries, you may also find answers in our FAQ section, or review the rules governing your account in our Terms and Conditions.